How to Request Refunds for Breakthrough App Purchases

Purpose This article explains the refund process for in app purchases in the Breakthrough app so you understand who processes refunds and how to submit your request.

Who Processes In App Purchase Refunds

If you purchased directly in the Breakthrough app:

• iOS purchases are processed by Apple through the Apple App Store
• Android purchases are processed by Google through Google Play Store
• Robbins Research International cannot issue refunds for app store purchases because Apple and Google control all in app transactions

How to Request a Refund for iOS Purchases

To request a refund for an Apple purchase:

• Open your Apple purchase history in your Apple ID account settings
• Locate the Breakthrough app purchase you want to refund
• Follow Apple's refund request process or visit Apple refund support directly
• Apple will review your request and respond based on their refund policies

How to Request a Refund for Android Purchases

To request a refund for a Google Play purchase:

• Open your Google Play purchase history in the Google Play Store app or website
• Find the Breakthrough app purchase you want to refund
• Follow the refund options provided by Google Play
• Google will review your request and respond based on their refund policies

What to Expect

Refund decisions and timelines are set entirely by Apple and Google, not by Robbins Research International. Response times and approval criteria vary based on each platform's policies.

If You Need Help with the Refund Process

If you have questions about your purchase, need help locating your purchase history, or want to discuss alternatives to a refund, submit a request to the Tony Robbins Client Experience Support team. They can provide guidance and support throughout the process.

You now know how to submit a refund request through the correct platform.