Time to Rise Summit Technical Troubleshooting

Purpose This article provides solutions to common technical issues during the Time to Rise Summit so you can stay connected and fully engaged throughout the event.

Frozen Video or Black Screen

If your video freezes or the screen goes black:

• Refresh your browser or rejoin the session
• Close unnecessary apps or tabs to free up system resources
• Switch browsers if the problem continues (Chrome is recommended)
• Switch devices if available

Buffering or Freezing

If the stream is buffering or freezing repeatedly:

• Use a stable internet connection (wired connection is best)
• Move closer to your router if using Wi-Fi
• Reduce other network usage (pause downloads, streaming on other devices)
• Lower video quality settings if available
• Close background apps that use internet bandwidth

Disconnected from the Event

If you get disconnected from the event:

• Rejoin immediately using your original access link
• Update Zoom to the latest version if you are a VIP attendee
• Check your internet connection for stability
• Restart your router if disconnections continue

Audio Issues

If you cannot hear the event or audio is cutting out:

• Check your device volume and ensure it is not muted
• Test your speakers or headphones with another application
• Refresh the page or rejoin the session
• Switch to headphones if using device speakers
• Update your audio drivers if on a computer

Cannot Access the Event Link

If your event link is not working:

• Verify you are using the correct link from your confirmation email
• Clear your browser cache and cookies and try again
• Try a different browser (Chrome, Firefox, Safari)
• Check if the event has started (links go live shortly before the event begins)
• Contact Client Experience if the link still does not work

Zoom Issues for VIP Attendees

If you are having trouble with Zoom:

• Update Zoom to the latest version before the event
• Test your Zoom connection in advance using a test meeting
• Check that your firewall is not blocking Zoom
• Ensure you are logged in with the email used for registration
• Remember: VIP Zoom access supports one device only

Closed Captions Not Appearing

If closed captions are not displaying:

• YouTube: Click the CC button at the bottom of the video player
• Zoom: Click the Closed Caption button in the Zoom toolbar
• Refresh your browser if captions do not appear after enabling them

General Troubleshooting Tips

Before the event begins:

• Test your access link at least 30 minutes early
• Update all software (browser, Zoom, operating system)
• Restart your device for a fresh start
• Use a wired connection when possible for maximum stability
• Close all unnecessary applications to maximize performance

Closing Statement You now have the tools to troubleshoot technical issues quickly so you can stay focused on the Time to Rise Summit and your transformation. 🔧