Time to Rise Summit Account and Registration Support

Purpose This article provides solutions to common account and registration issues for the Time to Rise Summit so you can resolve problems quickly and focus on your transformation.

Did Not Receive a Confirmation Email

If you registered but did not receive a confirmation email:

• Check your spam, junk, and promotions folders for the email
• Confirm the email address you used at checkout is correct
• Contact Client Experience with your receipt or the last four digits of the card used for purchase

Need to Change Your Registration Email

If you need to update the email address associated with your registration:

• Contact Client Experience with the following information:
• Your current email address
• Your new email address
• Your full name as it appears on the registration

Name is Misspelled on Your Ticket or Emails

If your name is incorrect on your registration:

• Submit the incorrect name and the correct spelling to Client Experience
• Include your registration email address for faster processing

Purchased Duplicate Tickets

If you accidentally purchased more than one ticket:

• Extra tickets can be reassigned to another attendee
• Contact Client Experience to review options based on the terms and conditions
• Provide your purchase email and order details, submit your request HERE

Refund Requests

If you need to request a refund:

• Refunds follow the terms and conditions agreed to at purchase
• Review the terms at: https://timetorisesummit.com/terms
• Contact Client Experience with your request and order information HERE

Duplicate or Double Charges

If you were charged twice for the same purchase:

• Submit screenshots of both charges
• Include your full name and purchase email address
• Submit your request using the support form HERE

How to Contact Client Experience

For all account and registration issues:

• Submit you request HERE
• Include all relevant details for faster resolution
• Allow up to 24 hours for a response during business days

Closing Statement You now have clear steps to resolve any account or registration issues so you can focus on preparing for the Time to Rise Summit with confidence. ✅