How to Confirm Your Shipping Address for Event Materials

Purpose

This article explains how to confirm your shipping address in the Tony Robbins Members Portal so your Event Materials Box arrives on time and you have everything you need for a successful event experience.

When to Confirm Your Shipping Address

You should confirm your shipping address as soon as you register for your event.

Step by Step Instructions

Confirm Your Shipping Address:

1. Log in to your Tony Robbins Members Portal
2. Visit the Event Page
3. Open the Ticket tab
4. Click Confirm Shipping Address
5. Review your address carefully
6. If your address is missing or incorrect, update it now
7. If the listed address is correct, proceed to the next step
8. Click Confirm Address to update your address with our shipping provider

What Happens After You Confirm

Shipping of Event Materials Boxes starts 45 days before the event.

If you make changes after the November 30th deadline or if a shipping address is not provided, we may not be able to deliver your box before the event starts, although shipping will continue until the week of the event.

If you do not receive your box in time: You can access all essentials, including your workbook, on your Event Dashboard right after completing your registration.

How to Track Your Event Materials Box

You can check the status of your Event Materials Box in two ways:

Option 1: Check Your Email

• Look for an email with your tracking number
• Use the tracking number to check delivery status

Option 2: Check Your Event Page

1. Log in to your Members Portal
2. Click Tickets on your Event Page
3. If your box has shipped, you will see a blue box labeled Track Your Event Materials along with your tracking number
4. Use the tracking number to check the status

If You Do Not See a Tracking Number

If there is no tracking number, it may mean:

• The box has not shipped yet
• There is an issue with your shipping address

What to Do:

• Ensure your address is correct and entered before the deadline
• If you still do not see a tracking number 7 days prior for international clients or 3 days prior for U.S. clients, contact Customer Service

Requesting a New Box

If your box is lost, damaged, or stolen:

• Contact Client Services immediately to arrange a reshipment
• We cannot resend boxes before the event if they are shipped to outdated addresses

Reshipment After the Event:

You can request a reshipment within 7 days after the event by contacting Client Services and completing the reship request form.

We will do our best to ensure you receive your materials promptly.

Special Situations

Receiving Multiple Boxes:

If you changed your ticket from a previous event and already received a materials box for that event, you will not receive another box for the new event.

Countries Where Event Boxes Cannot Be Shipped:

We are unable to ship Event Material Boxes to the following countries: Afghanistan, Brazil, Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falklands, Guinea Bissau, Honduras, Iran, Johnston Island, Kiribati, North Korea, Mayotte Island, Myanmar, Nauru, Nicaragua, Niue, Russia, Saint Pierre et Miquelon, Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, St. Helena, Sudan, Syria, Tajikistan, Tokelau Islands, Turkmenistan, Tuvalu, Ukraine, Venezuela, Wake Islands, and Yemen.

Contact Client Services

For support at any time, contact our Client Services Team by submitting your request HERE

During the event, you can also access the Client Services Booth through your Event Dashboard to connect with a team member for real time assistance.

You now have everything you need to confirm your shipping address and track your Event Materials Box with confidence. 📦