Purpose
This article explains how to troubleshoot and restore access to your Tony Robbins Breakthrough courses so you can continue your transformation journey without delay.
When to Use This Guide
Use this guide if you experience any of these situations:
- You cannot see your courses after logging into the app
- You receive an error message when trying to access course content
- Your purchased courses are not appearing in your account
- You need to restore purchases after reinstalling the app
Step by Step Troubleshooting Process
Follow these steps in order to restore your course access:
- Uninstall and reinstall the app: Remove the Tony Robbins Breakthrough app from your device completely, then download and install the latest version from your app store.
- Log in with your registration credentials: Enter the exact email address and password you used when you purchased your courses. Double check for any typos or spacing errors.
- Complete the login on iPhone: If you are using an iPhone, after entering your email and password, tap the DONE button on your keyboard to finalize the input properly.
- Restore your purchases: Tap the Wheel or Gear icon in the app menu, then select Restore Purchases to revalidate your course access and sync your account.
If Access Is Not Restored
If you still cannot access your courses after following these steps, take these actions:
- Capture a clear screenshot of any error messages or the screen where you are experiencing difficulty
- Submit your screenshot to Client Services HERE
- Include a brief description of what you have already tried
Our support team will provide personalized assistance to resolve your access issue quickly.
Additional Tips for Optimal Performance
Keep these recommendations in mind for a smooth course experience:
- Verify your internet connection: Ensure you have a stable and strong connection before accessing course content.
- Keep everything updated: Maintain current versions of both your device operating system and the Tony Robbins Breakthrough app for best compatibility.
- Clear cache and memory: If you experience slowness or unexpected errors, clear your app cache and free up device memory space.
Contact Support for Personalized Help
If you need direct assistance, our support team is ready to help you break through any obstacles. Connect with us by submitting your request HERE
You now have a clear path to restore your course access and continue building the extraordinary life you are committed to creating.
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