Leadership Academy July 2026 Frequently Asked Questions

Confirm Your Shipping Address for Event Materials

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  1. Log in to your Tony Robbins Members Portal, visit the Event Page, and open the ‘Ticket’ tab.
  2. Click ‘Confirm Shipping Address’ to let us know where you would like your event materials to be sent.
     1. If your address is missing or incorrect, please update now.
     2. If the listed address is correct proceed to Step 3.
  3. Click ‘Confirm Address’ to update your address with our shipping provider.
• Deadline: Complete these steps by June 10th to ensure your event materials arrive on time. Shipping of Event Materials Boxes starts 45 days before the event. Changes made after this date or if a shipping address is not provided, we may not be able to deliver your box before the event starts, although shipping will continue until the week of the event. If you do not receive your box in time, you can access all essentials, including your workbook, on your Dashboard right after completing your check-in.
• To find out if your Event Materials Box has shipped, check your email for a tracking number or click ‘Tickets’ on your Event Page; if shipped, you will see a blue box labeled ‘Track Your Event Materials’ along with your tracking number, which you can use to check the status.
  • If there’s no tracking number, it may mean the box hasn't shipped yet or there’s an issue with your shipping address; ensure your address is correct and entered before the deadline, and if you still don't see a tracking number 7 days prior for international clients or 3 days prior for U.S. clients, please contact Customer Service.
• Requesting a New Box: If your box is lost, damaged, or stolen, contact Customer Service immediately to arrange a reshipment. We cannot resend boxes before the event if they are shipped to outdated addresses. There is an option to request a reshipment within 7 days after the event by contacting Customer Service and completing the reship request form. We will do our best to ensure you receive your materials promptly. (Visit 'Contact Info for Help' Section for Customer Service details.)

Join Your Event Telegram Channel

• Our team will share important updates through the Telegram app. Follow the steps below to download the app and join our event channel—it is free to download!
• How to Join:
  1. Download and install Telegram from http://telegram.org on your device.
  2. Set up your profile by adding your name and photo. You can also choose whether to sync your contacts.
  3. Join your event Telegram channel by clicking the button below. If you plan to use Telegram on multiple devices, repeat these steps on each one.
     • Join the Virtual Leadership Academy Telegram
• Important: Steps 1 & 2 must be completed before clicking the link. If Telegram is not installed, you will see an error message when trying to join.
• If Telegram is not available in your country, let your trainer know in the event room. They will provide all necessary information and relevant links through alternative channels.

Join Your Event Community Group

• Your exclusive event community opens 30 days before your event, for you to connect with fellow attendees, ask questions, celebrate wins, and share breakthroughs. You can join now by clicking the link below, so you won’t miss a moment of the conversation!
  • Join Your Leadership Academy Community Group
• First time logging in? Click “Forgot Password” and check your email to set up your login. Make sure to use the same email you used to register for your event ticket.

Pre-Event Assignments

• There are no assignments that need to be completed prior to the event.

Check-in Information

• Date: July 24, 2026
• Time: 4:00 PM ET - 10:00 PM ET

What You Need to Do:

1. Sign a waiver.
2. Connect with a Team Tony crew member to complete your check-in.

Registration Communications

• One week before check-in, you will receive an email with everything you need to know. On check-in day, look for your unique link in your inbox or access it directly from your Event Page in the Members Portal.
• If the check-in button does not appear after the check-in time starts, try logging out and back into your Members Portal.

Important:

• It is recommended to complete check-in as early as possible to ensure you have everything needed for a smooth experience.

Prepare Your Space

• To ensure a comfortable experience during the event, please wear comfortable clothing for each busy day.
• Have the following items ready:
  1. Water and snacks for quick access
  2. Pens and pencils
  3. Your event workbook
• To enhance your experience, we suggest prioritizing sound quality by using a wired internet connection, high-quality speakers and avoid using AirPods to ensure clear communication.
• Important: If your event materials have not arrived on time, a digital version of the workbook will be available for you.

Install Zoom on Your Device

• To ensure a smooth event experience, install Zoom on your device before registering. Follow the instructions here to download Zoom. Chrome devices are not supported, so we recommend using a Mac or Windows device. Additionally, ensure your browsers are up to date to prevent any compatibility issues. 

Daily Event Overview

• Day 1: Psychology of a Leader
  • Approximate Start: 10:00 AM ET*
  • Approximate End: 10:00 PM ET*
• Day 2: Navigating Change
  • Approximate Start: 10:00 AM ET*
  • Approximate End: 10:00 PM ET*
• Day 3: Creating Transformation
  • Approximate Start: 10:00 AM ET*
  • Approximate End: 10:00 PM ET*
• Day 4: Testing Your Skill
  • Approximate Start: 10:00 AM ET*
  • Approximate End: 10:00 PM ET*
• *Times are subject to change. Please refer to your event Dashboard for the most up-to-date schedule.

Event Schedule

• The event will begin each day at approximately 10:00 AM ET and extend throughout the day, often concluding after 10:00 PM ET. We follow “Tony Standard Time,” meaning Tony will teach until he feels the lesson is fully understood, so exact end times may vary.

Recording Policy

• This seminar is a fully immersive, real-time experience. To respect the privacy of attendees, recordings will not be provided, and participants are prohibited from recording any part of the event. Attendees found recording may be removed from the event.

Countries Where Event Boxes Cannot Be shipped

• We are unable to ship Event Material Boxes to the following countries: Afghanistan, Brazil, Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falklands, Guinea Bissau, Honduras, Iran, Johnston Island, Kiribati, North Korea, Mayotte Island, Myanmar, Nauru, Nicaragua, Niue, Russia, Saint Pierre et Miquelon, Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, St. Helena, Sudan, Syria, Tajikistan, Tokelau Islands, Turkmenistan, Tuvalu, Ukraine, Venezuela, Wake Islands, and Yemen.

Receiving Multiple Boxes

• If you changed your ticket from a previous event and already received a materials box for that event, you will not receive another box for the new event.

Sharing the Experience Across Devices

• Each ticket purchase provides one unique Zoom login, which can only be used on a single device at a time. If your partner or friend wants to join from a different location, they will need to purchase an additional ticket.

Ticket Transfers and Changes

• If you are unable to attend, you can transfer your ticket to a future event by contacting Customer Service. We will convert your ticket into a non-refundable event voucher, valid for one year from your original event date (restrictions apply).
• You can also transfer your ticket to someone else if needed— reach out to Customer Service, and we will assist with the process. Please note that previously transferred or complimentary tickets are not eligible for transfer.
• Visit 'Contact Info for Help' section for Customer Service details.

Money-Back Guarantee

• Refunds are available only during the event. To request a refund, you must attend through the Day 2 afternoon meal break and visit the Virtual Customer Service Booth at that time. You will have two options: apply your tuition toward another Robbins Research International, Inc. event or receive a full refund.
• *Complimentary enrollments are not eligible for refund. Complimentary enrollment is valid for the event date listed in the electronic confirmation only and is non-refundable/non-transferable.

• For support at any time, visit tonyrobbins.com/help to contact our Customer Service team.
• During the event, you can also access the Customer Service Booth through your Dashboard to connect with a team member for real-time assistance with any event-related needs or questions.