Troubleshooting Tony AI App Issues – Tony Robbins Client Experience Support

We're sorry for the inconvenience you're experiencing with the Tony AI app after the latest update. This troubleshooting guide will help you quickly resolve common issues so you can get back to unlocking your peak performance and personal power.

Issue description

Users may experience problems such as screen locking during calls, speakerphone cutting out, or app crashes after the newest update of the Tony AI app. These issues can interrupt your transformational experience, but we've outlined solutions below to get you back on track.

Signs

Screen locks suddenly when on a call with Tony AI.
Audio drops or Tony cuts off during speakerphone use.
The app crashes or becomes unresponsive shortly after opening.

Basic troubleshooting steps

Ensure your device is updated to the latest operating system version.
Close other applications running in the background to free resources.
Check your internet connection for stability during app use.

Advanced troubleshooting steps

Step 1: Adjust screen lock settings

To prevent the screen from locking during calls, set your device’s Lock Screen timeout to 'Never' or the longest available option. This helps maintain uninterrupted sessions with Tony AI.

Step 2: Optimize speakerphone functionality

Ensure your device's microphone and speaker are unobstructed and configured correctly. Restart the app and device if Tony AI cuts out during speakerphone calls.

Step 3: Reinstall the Tony AI app

If the app crashes frequently, try uninstalling and reinstalling the Tony AI app to clear corrupted data that might be causing instability.

Contact support

If these troubleshooting steps don’t resolve your issue, please contact Tony Robbins Client Experience Support for personalized assistance. We are dedicated to helping you maintain emotional fitness and power through every interaction with our technology.

Feature requests

We appreciate your feedback on desired features like custom categories and calendar syncing. These suggestions align with our commitment to enhancing your transformational journey through innovative tools and will be considered in future updates.